CrazyTower Privacy Policy

At CrazyTower, we take your privacy seriously and are fully committed to protecting the personal data you share with us when you visit crazytower.com or play at CrazyTower Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information, and what rights you have regarding your personal data. By registering an account and using our services, you agree to the practices described below.

Information We Collect

When you create an account with us, place a deposit, or simply browse our platform, we collect several categories of information to provide you with a safe and personalized gaming experience.

• We collect registration details such as your full name, date of birth, email address, phone number, and residential address.
• We gather payment and transaction data, including deposit and withdrawal methods, amounts, and currency (CAD, NZD, or others as applicable in your market).
• We track your gaming activity, including game history, bets, wins, bonus usage, and wagering progress, to improve our services and ensure compliance with responsible gaming standards.
• We record technical data such as your IP address, device type, browser, operating system, and login timestamps.
• We may collect identity verification documents, such as government-issued ID, proof of address, or payment source verification, as required by our Curaçao 365/JAZ license.

How We Use Your Information

We use the data we collect for legitimate business and legal purposes connected to running CrazyTower Casino responsibly and securely.

• We use your information to verify your identity, age, and eligibility to play, in line with restricted territories and applicable regulations.
• We process your deposits and withdrawals through supported methods such as Interac, Skrill, Mifinity, Bitcoin, USDT, and other cryptocurrencies.
• We send you communications about your account, including transaction confirmations, security alerts, and customer support responses.
• With your consent, we may send you marketing messages about promotions, free spins, reload bonuses, and our VIP Elite Society loyalty program.
• We analyze gameplay data to detect fraud, prevent money laundering, and maintain the integrity of our slots, live dealer games, and sportsbook offerings.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on your consent when you register and accept our terms; we rely on contractual necessity to deliver the services you request, such as deposits and withdrawals; and we rely on legitimate interest and legal obligation to prevent fraud, underage gambling, and to comply with licensing requirements under Curaçao 365/JAZ.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website efficiently and to enhance your browsing experience. Our cookie system helps us remember your login preferences, language settings, and session activity. We also use analytical cookies to understand how players interact with our games and promotions, allowing us to improve our platform continuously. You can manage or disable cookies through your browser settings, though doing so may affect certain site functionalities.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services.

• We share data with payment processors to facilitate deposits and withdrawals via Interac, bank transfer, Skrill, Mifinity, and cryptocurrencies.
• We share data with game and software providers to deliver our slots, live casino, and jackpot titles.
• We disclose information to regulatory authorities, including our Curaçao licensing body, when legally required.
• We may share data with fraud prevention and anti-money laundering services to protect our platform and our players.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, as required by our licensing obligations and applicable financial regulations. Once retention is no longer necessary, we securely delete or anonymize your information.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. Our servers use encryption protocols, and our internal access controls limit who can view sensitive account information. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You can request access to the personal data we store about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You can withdraw consent for marketing communications at any time.
• You can request a copy of your data in a portable format where applicable.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

International Data Transfers

As we serve players across Canada, New Zealand, and other markets, your data may be processed or stored in jurisdictions outside your country of residence. We take appropriate measures to ensure that any such transfer complies with applicable privacy standards and that your information remains protected wherever it is processed.

Restricted Jurisdictions

We do not accept players from restricted countries, including but not limited to the United States, United Kingdom, Russia, and several other listed territories. If we identify that an account has been created from a restricted jurisdiction, we reserve the right to suspend the account and process any related data in accordance with our compliance obligations.

Children's Privacy

CrazyTower Casino is intended strictly for adults of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, our support team is available 24/7 via live chat or email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.